Teignbridge Propellers Int. Ltd. would like to thank each and every one of our customers for their continued support during this unprecedented time as we remain open during the COVID-19 crisis.
Following the additional restrictions put in place by the UK government, Teignbridge Propellers International is still working, although some production staff are self-isolating as a precaution. We have good reserves of ingot however, some of our other suppliers are closing down for a short period of time and others are advising potential delays. We continue to manage our supply chain on a daily basis.
Our sales, marketing, design, engineering, accounts, despatch and purchasing departments are now split with some staff working from home and a few core members of staff remaining in the office. You can expect the same standard of service, all of the staff working from home have been given hardware to facilitate full access to the necessary systems and records to undertake their tasks. We are still aiming to maintain our production targets, however, the completion, shipping and delivery of a few customers orders may be delayed by Covid-19 related issues. If this situation arises, we will, of course, continue to keep all of our customers updated.
We are liaising with freight companies to monitor the situation in the UK and in each destination country. If further restrictions are put in place that will or may affect deliveries, we will let all of our customers know as soon as possible and we will investigate alternative options. There is some evidence regarding increased freight costs. If this affects any of our customers’ shipments, we will review alternatives and keep everyone informed should additional costs be unavoidable.
We are regularly reviewing the status of all aspects of our business and making contingency plans for a number of scenarios, we are prepared for every and any, eventuality. Our factory in India has closed under government instructions and the Teignbridge workshop in Dubai is operating at a restricted level, but the sales staff are available for enquiries, quotes and customer service enquiries.
If any of our customers require any updates regarding their order(s), please contact your designated salesperson or write to firstname.lastname@example.org. We want to reassure our customers that we are taking all necessary steps to follow the UK Government guidelines in relation to Covid-19. Our priority is the safety of our workforce, suppliers and customers.
Finally, we want to take this opportunity to thank you for your support and understanding and to thank colleagues who are all working incredibly hard to ensure we can continue to serve our customers well.